Thanks for 24 Years of Service Free Essays

1. How valid do you think the comments are that Russ is hearing? Answer – Students’ answers will vary with their age and experience. The issue is the validity of the comments. We will write a custom essay sample on Thanks for 24 Years of Service or any similar topic only for you Order Now The issue is dealing with the perceptions. Basically, Russ needs to translate his experience into transferable job skills and sell himself as an adaptive person. Most of what he’s hearing is probably stereotypical, but he can’t re educate the job market; he has to reinvent himself. 2. If you were a small business executive in need of someone with extensive financial experience, would you consider Russ? Explain your position. Answer – Again students’ answers will vary. Pro—great extensive experience, new ideas from a different industry, and a high performance track record. Con—the need to adjust to a new company culture, possibility of leaving due to pay issues, not knowing the specific business. Discuss with students how they could address the cons either as a business owner or as Russ. Business owner—assign a mentor to help cultural adjustment, offer pay incentives tied to company growth and profitability that could help make up for the pay cut. Russ—shift his own attitude and realize the world has changed, work for a temp agency to get experience in smaller companies, study the company’s industry and bring a series of new ideas with him to the interview that related specifically to a small company in that industry. 3. What suggestions might you make to Russ to help him find suitable employment? Answer – See comments under #2. Russ’ biggest challenge is changing his own mindset and then demonstrating that to potential employers. Focus on transferable, skills not specific job experience How to cite Thanks for 24 Years of Service, Papers Thanks for 24 Years of Service Free Essays Thanks for 24 Years of Service. Now Here’s the Door! Russ McDonald graduated from the University of Michigan with his MBA in 1971. He chose General Motors for several reasons. We will write a custom essay sample on Thanks for 24 Years of Service or any similar topic only for you Order Now Russ began his career at GM as a cost analyst at the company’s Fisher Body division in Detroit. From there he proceeded through a long sequence of increased job responsibilities. In 20 years he rose to assistant vice president of finance in the corporate treasury department. His salary was $134,000 a year, and, in a good year, he could expect a bonus of anywhere from $10,000 to $25,000. GM’s slow response to change resulted in a serious erosion in the company’s market position, a drop from 1:2 new cars sold in the United States being a GM product to 1:4. GM closed inefficient plants, reorganized divisions, introduced new production technologies, and made huge cuts in its staff. Russ McDonald’s job was eliminated less than a year short of his 25th anniversary with GM. He was offered early retirement. He took the company’s offer rather than be pushed out later with a less attractive severance package. He was 49 years old with 24 years of experience; he could find another job. Related essay: External Corporate Communications Out of work for nearly 30 months, he responded to dozens of employment ads, sent out more than 200 resumes, talked with several executive recruiting firms, and spent more than $7,000 on employment counseling. No luck. His experience wasn’t relevant to today’s workplace; small companies wanted flexible people; corporate types like Russ were seen as â€Å"mentally rigid. † Even if there was a job he would have to take at least a 50 percent cut in pay, and employers figured Russ would be demotivated and likely to â€Å"jump ship† at the first opportunity. How to cite Thanks for 24 Years of Service, Essay examples

Best Practices in Customer Service

Question: Describe about the Best Practices in Customer Service? Answer: Introduction In order to maintain status goodwill in the market, it is necessary to achieve customer satisfaction. So there is a need to maintain good relations with the customers. Staff of the organization must be properly trained regarding ways to satisfy customer. In this report being a Customer Service Manager of Marriott International Inc., (Prospects (2004))am required to guide the employees regarding customer service policies promotion of customer focused culture. There is also a need to study the reasons of decreasing customer satisfaction level. Marriott International, Inc. is a leading hospitality firm in UK. Globally it has around 19 hotel brands associates at more than 3800 (National Career Service (2012))franchised properties. It was founded by J. Willard Alice Marriott. Its main headquarters are at Bethesda, Maryland USA. In 2012, its revenue was nearly $12 billion. It has been known for promoting culture that gives preference to people first. Reasons for using customer service policies Customer service is mostly demanded in hospitality industry.Following are the reasons behind using customer service policies: Stable completion advantage It helps in providing competition advantage as competitors can also sell same type of products at same price but cannot match the customer service policies followed by the organization. Increases profitability If greater customer service is provided people will be willing to pay more for the product which further will increase profitability. Good working environment Greater customer service will result in customer satisfaction which further will create stress free working environment with efficient productivity lesser conflicts among staff. Increasing cost Efficiency Better customer service will reduce cost as customer will be more satisfied hence lesser cost will be incurred in satisfying their complaints. Increases Goodwill It will help in building good reputation among customers will further increase credibility of the organization. Discuss the purpose of evaluating a customer service policy, indicating how this can assist future staff training and development The purpose behind evaluating customer service policy includes: accurate feedbacks, data collection methods relevance. Providing good customer service is an important consideration for Marriott hotels as they are required to treat all their guests equally. In order to provide good quality service there is a need of continuous care, communication, leadership skills, planning lots of practice.Whenever any issue arises the customer has one thing in their mind as no matter what hotel will find solution to every issue. The next important requirement for hotel business is customer feedback as it will divert the business into positive direction. It will help in maintaining necessary improvements to the business. The customer service policies are relevant for hospitality organization in order to maintain the quality of their offer at right time. The data collection method of Marriott hotel involves gathering staff reports feedbacks from social media. The most common methods used by hotel industry to gather feedbacks of customer involves getting feedback forms filled from customers, providing comment cards , using online media etc. Customer service can be improved by providing proper training to staff as to how to deal with the customer. A culture of customer satisfaction should be created in organization which can be achieved through effective leadership training to staff where main aim is to provide best services to customer. Evaluate different communication methods and how these are used to best effect customer focused culture in organization Communication refers to the act of conveying information from one person to another through written or verbal messages, visuals, signals or behavior. It involves two parties one sender who is sending the message other is receiver who is receiving the message communication will be complete when receiver will understand the message sent by sender. There are two types of communication; verbal and non-verbal communication Verbal communication as expressed by Marriott hotels includes conveying message through sounds. There speech under verbal communication should be clear, calm focused. The starting minutes of verbal communication is important as it will create impression in the mind of consumer this impression will decide whether customer will be interested in further communication or not. Another important aspect of verbal communication is active listening. Following are the factors on which active listening depends: Person listening must be prepared His mind should be open focused on speakers message There should not be any disturbances Judgement should not be based on half listening Let other person complete his/her information Non-verbal communication as defined by Marriott hotel includes conveying message through facial expressions, movement of body postures, gestures, eye contact written communication. Hence it can be concluded that in hospitality industry communication methods play an important role effective communication is necessary to convey the message properly. A better customer service also involves interactions with them regarding their opinion about product organization. The recommendations of the customers can also be given through communication process. It can be said that communication play an important role in handling an important aspect of the hospitality industry i.e. customer service. The success of industry is also dependent upon effective communication with the customers. Communication is necessary for assessing the customer needs expectations. There are various techniques through which customers expectations can be judged such as; Surveys, Service, questionnaire, Complaints, Customer database, Staff training. Analyze how customer service perception is influenced by customer service provision It can be concluded that good quality of customer service may result into customer satisfaction, increased credibility repeat business. Customer satisfaction refers to meeting their expectations. If the needs of the customers are satisfied they will automatically feel satisfied.Another benefit is repetitive business by customer or in other words we can say customer retention. If the customer is satisfied he will deal again and again with our firm. Moreover if they are rewarded for being regular customer, there are chances that they became permanent customer of the organization. It is easy to maintain old customers then making efforts to attract new customers. The key to the success of hospitality firm is to retain their customer for longer period as cost of attracting new customer is more than retaining the old ones. The customer can be retained by giving them special treatment, giving delivery of orders on time informing them regularly regarding updates of business. The credibility of the company can be increased by providing them better services as it will build a good image in the mind of consumers related to organization. A better customer service will not only build the reputation, it will also increase the sales of the firm also the profitability which further will increase the salaries benefits of employees. Assess sources of information on customer requirements and satisfactions levels A customer can be satisfied if his expectations are fulfilled, so we can say that customers expectations influence satisfaction level. Also there are many factors influencing customer expectations such as personal needs, past experiences, explicit implicit service communication etc. It is a well-known fact that, it is necessary to understand the customer completely in order to satisfy him. Whatever is promised to him must be delivered. There are many ways through which we can create better understanding regarding our customer such as: Keep yourself at their position know their point of view regarding the business Collect necessary information related to their behavior analyzing it Another research required to be conducted is of staff that have their own perceptions related to business the customers. Key issues in relation with feedback of staff include: Methods adopted should be supportive to other methods used by direct service users Customer database Impact of feedback related to delivery of service should be considered reported Creation of customer database shall help the hotel to identify customer mix important benefits from different segments. It also ensures whether services provided by hotel are meeting customers desires or not because if the customer will be satisfied with the efficient delivery only then he will continue with us in future. The information related to customers can be collected through different sources then input that information in Hotel information system. Information related to customer includes front line information, spontaneous information, information related to customers behavior etc. The methods for collecting information includes primary research method which aims at collecting data through interviews qualitative research method which includes deep research on human behavior also find out reasons behind them. The information collected from such research provides strong evidence which will be helpful for business. A survey can be successfully conducted through planning. (UK Essays (2003))Planning plays an important role in determining requirements of the consumers their expectations. When customers expectations are satisfied he will be ready to pay for will become a permanent customer of the organization. The research process also provided that there are 3 strategies to increase attention of customers: Cost leadership strategy which says that a business can sell the product with better quality to customer at lower cost as compared to competitors. Differentiation strategy which aimed at developing a unique product in the market. Focus strategy which includes applying both cost leadership differentiation strategy more intensely. In hospitality industry there is direct link between staff customers. Staff must possess right experience knowledge of handling customers. If they are satisfied from their jobs only then they can satisfy customers. Thus in order to achieve customer satisfaction it is necessary achieve staff satisfaction first. Suggestions to increase staff satisfaction: Help them in achieving their objectives Take proper care of staff people working with them Keep them informed regarding necessary things Keep yourself at staffs position treat them in a way you want to be treated by others Carry out research on requirements as well as satisfaction levels that Ibis Hotel customers usually have. Suggest potential improvements to the customer services to bridge the gap between the two. Marriott aims at providing high quality service to their customers at better price. Since it is offering better comfort level by providing best rooms, better service facilities there is tendency that customers satisfaction level is high as they are getting what they want. The staff of the hotel is dedicatedly providing 24 hour service to customer at reception, kitchen restaurants. This will increase the satisfaction level of customers. (UK Essays (2003))Another strategy that can increase customer satisfaction includes offering weekend promotions to customers such as offering lower rate at weekends, offering special weekend deals long weekend deals to customers. The study of feedbacks of customers regarding hotel shows that customer has high satisfaction levels related to comforts deals offered by Marriott group. However there are negative feedbacks also such as so much noise at front desk, poor customer service at some branches of hotel etc. As it is a known fact that growth of business depends upon customers satisfaction level. So it is necessary to provide good customer service. Also the staff should be properly trained so that they provide best treatment to customers. Hence we can say that the top planning strategy for growth of business includes employee as well as customer satisfaction. The study on customer requirements reveals that following are the satisfaction levels of the customers: Meet Customer Expectations It can be defined as minimum level for staying in business as customers requirements will be fulfilled, they wont be having any complaints from business. (R, Attner Allen (2007))But in this case there is no guarantee that customer will stay for longer period as business is just satisfying their requirements, it is not doing any extra effort to attain their loyalty. The competitors can easily divert the customers towards themselves by providing them special treatment.(A Woods. (2012)) Providing services more than their expectations It involves providing customers the treatment they are not expecting keep their satisfaction level high. (Zeithmal. (2000))This will increase the loyalty as they will be attracted towards such special services provided by the business there are fewer chances that competitors can divert them. This will increase profitability also as if customer is satisfied he is willing to pay more for this service. Delighting your customers It involves not only exceeding their expectations but make them feel delighted or we can say they get touched emotionally by such acts of business. (Nash Nash (2001))This practice will surely leads to winning of those customers will create high profitability of business. As there are higher chances that customer will stay longer with us as they feel that we value them and care for them. This will lead to tremendous increase in business growth.(Mather (2012)) Amaze the Customers It is the next level of delighting. Delighting involves bringing a smile on the face of customers but this step involves make the customer feel amazed through the customer service. It will help the business to dominate the market achieve a bigger place with high growth profitability. Potential improvements in customer service there are various ways in which customer service can be improved such as: Maintain contact with them regularly: this can be done by regularly updating them (Hill (2012))regarding new offers, or making them members by offering subscription schemes, regular follow up with the customers regarding their satisfaction level to the new offers updated services. Creating customer oriented group: customer oriented group can be framed who can regularly recommend the changes required to be made in order to improve customer service.(Marc (2014))There should be regular get together with these groups free products can also be offered to them in order to make them happy. Easy access: The website should be prepared in such manner that customer could reach us easily whenever there is any chaos in his mind. There should be a FAQ page on which they can solve their queries. The focus should be on providing friendly services to customers so that they get an easy access.(Customer Champions (2015)) Resolve complaints: the customer complaints should be addressed quickly through e-mails Phone calls. (Eyob (2012))If required the owner can also help in resolving their problems which give them a feeling that we value them care for their loyalty.(Glegorry (2013)) Easily approachable: we should be easily approachable to customers; they should not find any difficulty in contacting the business.(Dennis (2011)) They should be provided email services, toll free numbers, fax contacts so that whenever they want to resolve any query they can easily contact through such services.(Tracy (2009)) Implementation of customer service policy: it must be ensured that customer service policy is properly implemented by staff. If the staff is properly trained satisfied from their job, they will also be committed to provide better customer service satisfy their needs wants. Exceeding their expectations: the services provided to customer must be more than their expectations like giving discounts on bulk purchases, sending them bouquets, cards or gifts on their special occasions etc. this give them the feeling that we care for them. (Brown (2000)) Polite behavior: the phrases such as Thank you, Welcome, Please etc. must be used while dealing with the customers. In other words , polite behavior should be followed while talking to the customers. Long term relations: the efforts must be made to establish strong relations with the customers by inviting them on seminars, workshops, parties etc. this will give them an important feeling as they are valued by the business. Planning delivering a customer service program A formal customer service program is required to reflect the aims of the business towards their customers how they can be achieved. (Ron n.d.)Forming a customer service program requires strong commitment from staff. It involves planning, developing implementing customer service program also making efforts to sustain it. Providing proper training to staff receiving feedback also forms part of customer service program.(Clair (2000)) Steps for creating an effective customer service program Identify customer needs Prepare a plan to fulfill the needs identified Document the plan mentioning the aim of the program ways to achieve that aim Providing training to staff(Kamin (2010)) Implementation of the program by the staff Maintain the sustainability of the program by continuously reviewing changes in the preferences of customers Provide support staff for resolving complaintsA successful customer service program will reduce customer complaints increase the loyalty of customers which further leads to higher profitability. Customer service program Staff Staff should be trained that they should focus on customer needs first(Greensland Government (2000)) resolving their queries complaints properly. They should create image in the minds of customers that they are very important for the business. It is necessary that staff must have positive attitude towards customers, they should be well trained should do it with pleasure. He should also make continuous improvements in their attitude behavior which may attract more more customers. (Impact Learning systems (2009)) Systems and processes The system processes used in the business should be efficient as if buyer gets frustrated with the system there may be (Dale Carnergie Training (2015))chances that we may lose that customer. Following are the steps to be followed to improve system: The standards of providing customer service must be recorded compared with business objectives Regular rewards special offers for customers for their loyalty Maintain customer database Record feedbacks from customers Frame a customer complaint policy Training program for employees Ensure right front line staff Staff must be provided opportunity to give their recommendations and suggestions whenever they feel to give Ensure implementation of good service program for customers Conclusion It can be concluded from above report that there is a continuous need to provide training to staff so that they could provide their best to customers. There is a need to understand customer needs properly on which customer service program shall be based. Communication also plays an important role in maintaining good relations with the customers especially in hospitality industry.in order to maintain customers loyalty there requirements must be understood, services must be provided beyond their expectations resolving their complaints quickly. Bibliography A, JR Woods. (2012), Best Practices in Customer Service - Page 98, Amacom, United States Of America. Brown, D (2000), About Customer Service.info, viewed 3 June (2015), https://www.aboutcustomerservice.info/index.php?pg=articles-ten-ways-to-improve-your-customer-service. Clair, G (2000), Customer Service in the Information Environment - Page 106. Customer Champions (2015), viewed 3 June (2015), https://www.customerchampions.co.uk/creating-a-customer-orientated-culture/. Dale Carnergie Training (2015), viewed 5 June (2015), https://www.dalecarnegie.com/customer-service-skills-training/. Dennis, H (2011), Understanding Proactive Customer Orientation, Springer, Germany. Eyob, E (2012), Customer-Oriented Global Supply Chains, British Cataloging Publishing Data. Glegorry, C (2013), Help Scout, viewed 2 June (2015), https://www.helpscout.net/blog/customer-centric/. Greensland Government (2000), viewed 2015. Hill, V (2012), Fans Not Customers: How to create growth companies. Impact Learning systems (2009), viewed 3 June (2015), https://www.impactlearning.com/solutions/training-programs/customer-service/. Kamin, M (2010), 10 Steps to Successful Customer Service, Abella Publishing Services. Marc, R (2014), Creating Customer Oriented Companies, viewed 3 June (2015), https://www.adlittle.com/uploads/tx_extprism/1997_q4_01-11.pdf. Mather, H (2012), How to Profitably Delight your Customers, Woodhead Publishing Ltd, England. Nash, S Nash, D (2001), Delighting Your Customers: Keep Your Customers, How to cook books Ltd, United Kingdom. National Career Service (2012), viewed 4 June (2015), https://nationalcareersservice.direct.gov.uk/advice/planning/jobprofiles/Pages/customerservicesmanager.aspx. Prospects (2004), viewed 4 JUne (2015), https://www.prospects.ac.uk/customer_service_manager_job_description.htm. R, W, Attner, R Allen, G (2007), Management: Meeting and Exceeding Customer Expectation. Ron, J, Best Practices in Customer Service - Page x. Tracy, B (2009), Consistently Great's Weblog, viewed 24 December (2015), https://consistentlygreat.wordpress.com/2009/12/24/the-four-levels-of-customer-satisfaction/. UK Essays (2003), viewed 5 June (2015), https://www.ukessays.com/essays/marketing/effectiveness-of-customer-care-policies-for-hospitality-industry-marketing-essay.php. UK Essays (2003), viewed 4 June (2015), https://www.ukessays.com/essays/marketing/analysis-of-customer-complaints-marketing-essay.php. (2000), Services Marketing - Page 101.

Characters of Gatsby and jean Valjean or Elponine. Comparison

Addiction †Long Days Journey Into Night

Addiction – Long Days Journey Into Night Free Online Research Papers I chose to discuss addiction because of how greatly it effects the characters through the plot line of Long Days Journey Into Night. I found a parallel between the Tyrone family and my own family in dealing with bouts of addiction that have plagued one of my family members. On one hand you hope to go God that this time is the last time, and that everything will be alright once they return from receiving help, yet you can’t help but be suspicious. I think the suspiciousness comes rightly so. You want to help this person, but it seems they refuse to help themselves. The Tyrone family has a larger problem because the addict is the family’s matriarch. In my family the addiction came after a terrible motorcycle accident in which my family member was literally screwed back together and had to take copious amounts of pain medication. In the play Mary Tyrone becomes addicted to Morphine originally from birth complications with her second child. It is not clear whether Mary has any residual pain or has permanent physical damage which causes her to take morphine or she is just addicted. This play takes place in 1912 and for many years addiction to opiates and other narcotics has been an undertone of American society. In movies that take place in the late 1800’s you commonly see people prescribed opiates for chronic headaches and body pains, sometimes this prescription ends up in addiction. In this early era of modern America there wasn’t any reason for a doctor not to feed a patient addiction, most addicts were able to function in society, and the doctors were making money. In the case I personally know, the addict was eventually cut off from the prescription because as time passed and clinical investigation showed, there was reason to abdicate pharmaceutical pain relief. This person was still very young, and accesses to other forms of â€Å"pain relief† were readily available, especially in the 1980’s with the introduction of crack-cocaine which stemmed from the hype of cocaine. The main culprit of this story, Opium which is cultivated from the Poppy plant, has been around for almost as long as man has had anything considered civilization. The act of growing, cultivating and using opium has been passed down through the millennia from civilization to major civilization and is still used today. For the first few thousand years of its life opium was highly prized and a staple object of trade status between major ancient civilizations, it was introduced to the East a few hundred years after Christ’s death by Arab traders. Not until the Holy Inquisition, like many regular practices, was heroin first seen in a negative light. In the mid 16th century opium was first prescribed as a painkiller. Opium’s status as an effective painkiller grew into the 19th century, products produced containing opium were even administered to children as pacifiers and cold remedies. In the late 1800’s opium transformed into what we still call morphine. Although its trade had strict tariffs and was relatively expensive it was regularly used. American’s commonly came under the spell of opium and morphine addiction as clearly displayed in Mary Tyrone’s character. The second oldest narcotic still used today is cocaine, which has historically been used by the people who first discovered it in the mountains of South America as a stimulant. The natives ate the leaves of a Cocoa plant to give them energy in the high altitudes which lacked normal amounts of oxygen. Of course they didn’t know the whys or wherefores to this discovery, all they knew was that it helped. The original form used by the natives was no where near as potent as it is today, the dosage the raw leaves delivered was minimal and the chance of addiction was slim to none. In the 1850’s cocaine was enhanced to basically its current form. Cocaine was around in its more potent form for about twenty five years before it was noticed by the medical community. As time went on people in the upper levels of society began to use cocaine as an â€Å"in thing† and cocaine was well touted through the turn of the century and into the early 1900’s. Cocaine usage had much support from people like Sigmund Feud, Thomas Edison, and Hollywood film stars. Many silent films of the era contained positive messages about cocaine, all coming at a time of new things and new beginnings, consequently cocaine grew in popularity. Coca Cola even devoted a large portion of their advertising scheme to endorse the fact that their product contained cocaine. Regardless of the restrictions placed on cocaine it always managed to have a following thus creating a strong market. Through experimentation cocaine found a rebirth in crack-cocaine during the 1980’s. When â€Å"crack† hit the scene it was immediately heralded as the do all end all drug in society, dealers made massive amounts of money, and the addicts were hit hard. Crack provides the same euphoric sensations as cocaine only ten times as strong producing addictive qualities that are also ten times as strong. With such a long history of drug use and abuse coupled with addiction its clear to see how we as a society have become so hell bent of limiting the sale and use of narcotics in the United States. The effects of a serious addiction on a person’s life are devastating, sometimes fatal, and definitely destructive. In the case of the Tyrone family portrayed in Long Days Journey Into Darkness the children and patriarch do not trust their own mother and wife. The setting of the play is a short time after Mary has returned home from a sanatorium staving off her morphine addiction. It is apparent through dialogue that it wasn’t the first time she had a problem with morphine, but this time was supposed to be different. As the play progresses it becomes apparent to the characters that Mary has not beaten the addiction fully and still has a serious problem. Throughout the play she creates schemes to run off and do more morphine all the while blaming her family for spying on h er and scolds them for their distrust. It is evident that her behavior is putting monumental amounts of negative stress on their home life. The entire calamity portrayed in Long Days Journey Into Darkness I have seen for myself and wouldn’t wish it on my own worst enemies family. I personally have never dealt with an addiction of any sort but I have always believed in the virtue that a man must have a vice. When that vice begins to destroy the life around you, that’s when it becomes a problem, when nothing else but a substance or action matters to a person they should seek help. I believe drug addiction is one of the worst problems currently facing America, especially with the invention of new stronger narcotics, as seen with the recent sky rocket use of meth-amphetamine. I hope to see more plays and movies like this one so finally the millennia old problem of drug abuse can be stopped. BIBLIOGRAPHY heroinaddiction.com/heroin_timeline.html morphineaddiction.com/ Cocaine Addiction Information and Assistance Research Papers on Addiction - Long Days Journey Into NightPersonal Experience with Teen PregnancyArguments for Physician-Assisted Suicide (PAS)19 Century Society: A Deeply Divided EraInfluences of Socio-Economic Status of Married MalesCapital PunishmentThe Effects of Illegal ImmigrationMarketing of Lifeboy Soap A Unilever ProductGenetic EngineeringThe Spring and AutumnCanaanite Influence on the Early Israelite Religion

Exclusion clause Case Study Example | Topics and Well Written Essays - 1750 words

Exclusion clause - Case Study Example In recent years, it has become common that the weaker parties have often challenged the stronger parties for compensations in case some accidents or dangerous things happen to them in the course of carrying out their commercial relationship, even though they were statutorily excluded from their contractual agreement. This essays explains how these exclusion clauses could find their ways into a contractual agreement that the stronger parties would be willing to accept, although grudgingly. For the purpose of explaining how exclusion clauses could become a part of a contract, the famous law case of Sayers v International Drilling Co. N.V is used. This is an example of an employment contractual agreement. Sayers, an English rig worker was hired in England by a Dutch subsidiary of a Texan oil drilling company to work on oil rigs abroad. He had an employment contract with International Driving Co. N.V that stated that if any injury occurs to him while working, he would accept the company's "Compensated Program" as his only remedy, and that he should waive any cause of action he might have in United Kingdom or under any other laws. But, suddenly, Sayers was injured when he was sent to work on an oil rig off the coast of Nigeria. The injury was as a result of his co-workers' carelessness. Sayers then decided to bring a legal action in tort against the Dutch company in England: this is an action expected to force the Dutch company to compensate him other than the "compensati on program" stipulated in his contractual agreement with the company (Nygh, 1999). Possible ways the Dutch Company could include its exclusion clause in the contractNygh (1999) explained that it is possible for Mr. Sayers to compel his employer in the ways described below to include an excluded clause into the contract: in this regard, offering compensations for injury suffered by an employee rather solely relying on limited "Compensated Program". (a) Broader classification: An employee that drags his or her employer to the court seeking an inclusion of a clause may do so on the reason that the excluding clause is inconclusive in its definitions. Take for example; International Drilling Co. N.V may have defined compensated "injury" as the one sustained in the course of duty. However, this classification could be extended to cover the injury caused by carelessness of co-workers, as in the case of Mr. Sayers, if his co-workers injured him in the course of their duty for the company. Indirectly, Mr. Sayers is involved in the process of carrying out such company's duty, even though he may be at rest when the mishap happened. Broader classification like this has compelled employers to re-consider their stance on excluded clauses. Another relative example was in the case of an employee that got injured while using the company's car on a weekend; meanwhile his company stated that all off-duty car accidents would be at the employee's liability. However, extending this classification to cover using the said vehicle to convey another employee on duty for the company could force their employer to accept removing the exclusion clause. In the court of law, cases like these are handled by lawyers who employed the principle of deconstruction to argue with

Genocide Essay Example | Topics and Well Written Essays - 1000 words

Genocide - Essay Example This document distinguishes several types of perpetrators and their involvement in genocide through examples. It also defines the content of the crime according to the international law and the convention towards the prevention and punishment of genocide. Finally, the different kinds of genocide based on their intent as retributive, cultural, latent, optimal, and utilitarian are discussed. Most people in the society tend to use the general concepts such as mass murder and massacre, while referring to genocide. They may also associate the delivery of justice with the local governments after the crime, since they have no idea of the international protection by the law. Genocide is a crime defined in the international criminal law, and is currently handled by the International Criminal Court (ICC), based in the Netherlands at Hague. The ICC aims to protect the potential victims, bring to trial or apprehend suspected perpetrators, while giving justice to the affected in the society. Several international organizations define the crime based on destruction targeting a particular group of people within a domain; however, what distinguishes the crime from others is the motivation behind it. According to Rummel (2002), history shows different situations where people had been murdered under the authority of their rulers and governments, either in war or by strict instructions given to exterminate rebellious groups; even though, legal application of the term ‘Genocide’ came into use first in the indictment of the Nazi war criminals, at Nuremburg tribunal between 1945 and 1946, in association with Raphael Lemkin. Although the ICC is an independent judicial system, it works closely with the United Nations to uphold human rights and campaign against genocide. The crime of genocide is not limited to mass killings but it covers a wide scope. It is defined in the international law in the convention on the prevention and punishment

Germana and Germania Essay Example | Topics and Well Written Essays - 250 words

Germana and Germania - Essay Example When related to American values I believe that both nations value punctuality, perhaps more than other nations. A second stereotype of Germans that I hold to be true is that the nation and its inhabitants are highly efficient. For example there is a strong emphasis that trains, subways and busses are on time. The vehicles that are produced in Germany such as Porches, BMW’s, Mercedes’, and Audi’s are all considered to be fuel efficient yet perform extremely well. The manufactured products in Germany are often considered to be of the highest quality, for example the expression â€Å"Made in Germany† usually carries with it more prestige than products produced in developing nations. I believe that Americans value efficiency highly however it can be argued that there are a number of inefficiencies in American society. For example the rail network in America is costly. Many American cars are not fuel efficient yet I believe the expression â€Å"Made in the USA † still carries a lot of strength. A final stereotype of Germans that I highly value is that they are often considered very direct, or blunt in the way they speak. In business situations it may be best to simply receive somebody’s honest opinion (Even if the information is hard to accept).